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Terms of Service

Last updated: April 11, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and NorthStar ("NorthStar," "we," "us," or "our") governing your access to and use of the NorthStar website at northstar.dev (the "Site") and our AI-native product discovery platform, including all related applications, APIs, integrations, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions

  • "Account" means the user account you create to access and use the Service.
  • "Customer Data" means any data, content, or materials that you or your Authorized Users upload, submit, store, or transmit to the Service, including but not limited to signals, interview transcripts, survey responses, support tickets, analytics data, documents, and any artifacts generated therefrom.
  • "Authorized Users" means individuals who are authorized by you to access and use the Service under your Account or Workspace, subject to the user limits of your subscription plan.
  • "Workspace" means the organizational environment under which you and your Authorized Users access the Service.
  • "Subscription Plan" means the pricing tier you select (e.g., Starter, Pro, Scale, or Enterprise), which determines the features, limits, and pricing applicable to your use of the Service.
  • "AI Outputs" means any insights, specifications, recommendations, artifacts, or other content generated by the Service's artificial intelligence capabilities based on your Customer Data.

2. Account Registration and Security

2.1 Account Creation

To use the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your Account information promptly to keep it accurate and current.

2.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to:

  • Use a strong, unique password and enable multi-factor authentication where available
  • Notify us immediately at legal@northstar.dev if you suspect any unauthorized access to or use of your Account
  • Not share your Account credentials with any third party or allow any third party to access your Account

NorthStar shall not be liable for any loss or damage arising from your failure to comply with the above requirements.

2.3 Account Eligibility

You must be at least 16 years of age to create an Account. By creating an Account, you represent and warrant that you meet this requirement. If you are between the ages of 16 and 18 (or the age of majority in your jurisdiction), you must have the consent of a parent or legal guardian.

3. Use of the Service

3.1 License Grant

Subject to your compliance with these Terms and payment of all applicable fees, NorthStar grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your subscription solely for your internal business purposes.

3.2 Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Upload, transmit, or store any content that infringes any third-party intellectual property rights, privacy rights, or other legal rights
  • Upload, transmit, or store any malicious code, viruses, malware, or any other harmful or destructive content
  • Attempt to gain unauthorized access to the Service, other Accounts, computer systems, or networks connected to the Service
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Use the Service to build a competing product or service, or copy any features, functions, or user interface of the Service
  • Use any automated means (including bots, scrapers, or crawlers) to access the Service except through our published APIs in accordance with our API documentation
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein
  • Resell, sublicense, lease, or otherwise make the Service available to any third party without our prior written consent
  • Circumvent or attempt to circumvent any usage limits, rate limits, or security measures of the Service

3.3 Usage Limits

Your use of the Service is subject to the limits of your Subscription Plan, including but not limited to the number of Authorized Users, signals per month, generated specs, data retention periods, and available integrations. If you exceed your plan limits, we may throttle or suspend functionality until the next billing cycle or until you upgrade your plan.

4. Customer Data

4.1 Ownership

You retain all rights, title, and interest in and to your Customer Data. NorthStar does not claim any ownership of your Customer Data. Nothing in these Terms shall be construed as transferring any ownership rights in Customer Data to NorthStar.

4.2 License to NorthStar

You grant NorthStar a limited, non-exclusive, worldwide, royalty-free license to access, use, process, copy, transmit, store, and display your Customer Data solely to the extent necessary to provide, maintain, and improve the Service for you, including generating AI Outputs. This license terminates when you delete your Customer Data or your Account.

4.3 No Training on Customer Data

NorthStar does not use your Customer Data to train, fine-tune, or improve general-purpose artificial intelligence or machine learning models. Your Customer Data is processed solely within the context of your Workspace to deliver the Service to you.

4.4 Customer Data Responsibilities

You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of your Customer Data. You represent and warrant that you have all necessary rights, consents, and permissions to upload and process your Customer Data through the Service, including any personal data of third parties contained therein.

4.5 Data Deletion

You may delete your Customer Data at any time through the Service. Upon termination of your Account, all Customer Data will be permanently deleted within 30 days, except as required by law or as described in our Privacy Policy regarding backup retention.

5. AI Outputs

5.1 Ownership of AI Outputs

Subject to NorthStar's underlying intellectual property rights in the Service, you own the AI Outputs generated from your Customer Data. You may use, modify, reproduce, and distribute AI Outputs for any lawful purpose.

5.2 No Warranties on AI Outputs

AI Outputs are generated by artificial intelligence and may contain errors, inaccuracies, omissions, or biases. AI Outputs are provided "as is" and are not a substitute for professional judgment. You are solely responsible for reviewing, validating, and verifying all AI Outputs before relying on them or incorporating them into any decision, product, or deliverable. NorthStar makes no representations or warranties regarding the accuracy, completeness, reliability, or fitness for any particular purpose of any AI Output.

5.3 Similarity of Outputs

Due to the nature of artificial intelligence, AI Outputs generated for different customers may be similar or identical if based on similar inputs. NorthStar does not guarantee the uniqueness of AI Outputs.

6. Fees and Payment

6.1 Subscription Fees

You agree to pay all fees associated with your selected Subscription Plan. Fees are charged in advance on a monthly or annual basis, as selected at the time of subscription. All fees are quoted in U.S. dollars unless otherwise specified.

6.2 Payment Methods

You must provide a valid payment method. You authorize NorthStar (and our payment processor) to charge your payment method for all fees due. If your payment method fails, we may suspend access to the Service until payment is received.

6.3 Price Changes

NorthStar may change its pricing at any time. We will provide at least 30 days' advance notice of any price increase via email or in-app notification. Price changes will take effect at the start of your next billing cycle following the notice period.

6.4 Taxes

All fees are exclusive of applicable taxes (including sales tax, VAT, GST, and similar taxes). You are responsible for paying all such taxes, except for taxes based on NorthStar's net income.

6.5 Refunds

Fees are non-refundable except as expressly provided in these Terms or as required by applicable law. If you cancel your subscription, you will retain access to the Service through the end of your current billing period.

6.6 Free Trials

NorthStar may offer free trial periods at its discretion. At the end of a free trial, your Account will automatically convert to the Subscription Plan you select. If you do not select a plan, access to paid features will be suspended.

7. Intellectual Property

7.1 NorthStar IP

The Service, including all software, algorithms, models, user interfaces, designs, documentation, trademarks, logos, and other materials (collectively, "NorthStar IP"), is owned by or licensed to NorthStar and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any rights in NorthStar IP except the limited license set forth in Section 3.1.

7.2 Feedback

If you provide suggestions, ideas, feature requests, or other feedback about the Service ("Feedback"), you grant NorthStar a perpetual, irrevocable, worldwide, royalty-free, fully-paid, sublicensable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose without obligation or compensation to you.

8. Confidentiality

Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to any third party except as permitted under these Terms. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the receiving party without use of the disclosing party's Confidential Information.

9. Term, Termination, and Suspension

9.1 Term

These Terms commence when you create an Account and continue until terminated in accordance with this Section.

9.2 Termination by You

You may terminate your Account at any time through the Account settings in the Service or by contacting us at legal@northstar.dev. Termination will take effect at the end of your current billing period.

9.3 Termination by NorthStar

NorthStar may terminate or suspend your Account and access to the Service immediately, without prior notice or liability, if:

  • You breach any provision of these Terms
  • You fail to pay any fees when due
  • We are required to do so by law or a governmental authority
  • We reasonably believe your use of the Service poses a security risk or may cause harm to other users or third parties
  • Your Account has been inactive for more than 12 consecutive months on a free plan

9.4 Effect of Termination

Upon termination:

  • Your license to use the Service terminates immediately
  • You remain liable for all fees incurred prior to termination
  • Your Customer Data will be deleted within 30 days in accordance with our Privacy Policy
  • The following sections survive termination: Sections 4.1 (Ownership), 5.2 (No Warranties on AI Outputs), 7 (Intellectual Property), 8 (Confidentiality), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions)

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NORTHSTAR DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, NORTHSTAR DOES NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • THE RESULTS OBTAINED FROM THE SERVICE (INCLUDING AI OUTPUTS) WILL BE ACCURATE, RELIABLE, OR COMPLETE
  • THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
  • ANY ERRORS IN THE SERVICE WILL BE CORRECTED
  • THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE, SOFTWARE, OR NETWORK CONFIGURATION

YOU ACKNOWLEDGE THAT AI OUTPUTS ARE GENERATED BY MACHINE LEARNING MODELS AND MAY CONTAIN ERRORS, HALLUCINATIONS, OR BIASES. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AND RELIANCE ON AI OUTPUTS.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NORTHSTAR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF NORTHSTAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NORTHSTAR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO NORTHSTAR DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. NORTHSTAR WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.

12. Indemnification

You agree to indemnify, defend, and hold harmless NorthStar, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of the Service
  • Your Customer Data
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party right (including intellectual property rights and privacy rights)
  • Any claim by a third party related to your use of the Service or any AI Outputs you distribute or publish

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@northstar.dev and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If the dispute is not resolved informally, you and NorthStar agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the English language. The seat of arbitration shall be Delaware, United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND NORTHSTAR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information. Nothing in this Section shall prevent either party from seeking relief in small claims court for disputes within its jurisdiction.

14. Modifications to the Service and Terms

14.1 Modifications to the Service

NorthStar reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of material changes that may adversely affect your use of the Service. NorthStar shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14.2 Modifications to These Terms

NorthStar may update these Terms from time to time. When we make material changes, we will:

  • Post the updated Terms on this page with a revised "Last updated" date
  • Notify you via email or in-app notification at least 30 days before the changes take effect

Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and terminate your Account.

15. General Provisions

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

15.2 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form or Enterprise agreement, constitute the entire agreement between you and NorthStar regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

15.3 Severability

If any provision of these Terms is held to be invalid, unenforceable, or illegal, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15.4 Waiver

The failure of NorthStar to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of NorthStar.

15.5 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without NorthStar's prior written consent. NorthStar may assign these Terms without restriction. Any purported assignment in violation of this Section shall be null and void.

15.6 Force Majeure

NorthStar shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, power outages, internet failures, government actions, labor disputes, or third-party service provider failures.

15.7 Notices

All notices from NorthStar to you will be sent to the email address associated with your Account. All notices from you to NorthStar should be sent to legal@northstar.dev. Notices are deemed received when sent via email.

15.8 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

15.9 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and sanctions programs maintained by the U.S. Treasury Department's Office of Foreign Assets Control. You represent that you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. sanctions.

16. Contact Us

If you have questions or concerns about these Terms, please contact us: